Our Frequently Asked Questions

Absolutely, we wear PPE during our time performing cleaning services.

We offer a contactless walk thru to provide a quote for you. Contact us at 404-940-5105..

Unfortunately, we cannot guarantee an accurate estimate over the phone. However, we are happy to schedule a free estimate at your convenience. Please call us at 404-940-5105. You can also fill out our simple online request form here.

Absolutely! We are not satisfied until you’re happy so we offer a 100 % satisfaction guarantee. If something was missed, please notify us within 24 hours and we will send the team back at our expense to correct the issue. Our dedication is to customer service and high quality cleaning.

Yes, we bring all of our own supplies and equipment.

We perform an extensive background check before we hire our Cleaning Professionals.

Yes we are insured, licensed and bonded.

Please call or email The Cleaners office 24 hours in advance to make any scheduling changes. Cancellations for regular service must be made 24 hours in advance. If you contact us less than 24 hours in advance, or if we are unable to access your home, including being unable to clean due to other work being performed in your home, we charge your credit card a $50 fee to cover a portion of our expenses.

No need to sign a contract. We do ask you to sign a Customer Service Agreement which simply states that you understand our agreed-upon cleaning procedures and company policies. You may cancel your service at any time (see cancellation policy #8).

We strive to maintain long-term relationships, but we understand there may be certain circumstances where that is not possible. In that case, a client may elect to cancel their contract within 30 days written notice for any cause and without penalty.

Our office hours are Monday through Sunday from 7AM to 8PM. We try our best to accommodate your preference in cleaning days. You will be asked what day of the week you prefer, and if you prefer a morning, afternoon or evening cleaning time, and we will do our best to accommodate you. We can give you a time range of when to expect us but we are unable to give you a specific arrival time for your cleaning due to traffic and weather-related road conditions and unexpected situations that occasionally pop up.

We love pets! We ask you to contain him or her during our visit in order to prevent any unexpected behavior your pet may present. Our cleaners cannot touch or pick up pet feces or pet urine. If your pet leaves a surprise we will notify you immediately .

Bright and Right Cleaning Service team members are trained to take extra time and care with your valuables, including electronics, computer equipment, and fragile collectibles. We can’t absolutely guarantee that nothing will be broken or damaged, please notify us of anything you prefer us not to touch. If something does get damaged while we are cleaning your home, the cleaning team will notify you immediately. Management will also follow up with a phone call to determine the best course of action to take to repair or replace the broken or damaged item. Bright and Right Cleaning Service are not responsible for breakage due to normal wear and tear, deterioration caused by age, or damage caused by improper assembly, construction, or mounting of an item.

Human and animal feces/urine , medical syringes, mucous, vomit, and blood all fall into the categories of biological hazards. These biological hazards all fall within OSHA list of exposure to blood borne pathogens. It is our responsibility as the management of The Cleaners to determine which job classifications involve occupational exposure. We train our cleaners to avoid potential biological hazards that can expose them to bloodborne pathogens. We will notify you immediately if we discover any hazards.

Bright and Right Cleaning Service reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform our services to meet our clients expectations. We monitor the cleaning time it takes on each job and will contact the client to discuss possible price or service revisions if the cleaning time differs significantly from the original rate.

It's totally up to you. We can schedule your cleaning for weekly, bi-weekly, or monthly. If you choose monthly cleaning service then we ask you to schedule several months in advance to maintain your time slot.

Due to liability policy, we are restricted to using a two-step ladder, so if we can reach it using our two-step ladder, extension poles, and dusters, we will dust it.

We make every effort to send the same cleaner but this cannot be guaranteed. We understand your concern with having the same individual cleaning each time. All our employees have successfully completed our an extensive training program to ensure consistency with our cleaning techniques.

Bright and Right Cleaning Service make a significant investment in recruiting, certifying, and training only the most qualified cleaning team members. Each team member is required to sign a non-compete agreement which prohibits them from working directly for our clients during or for one year after employment with The Cleaners. We ask that you abide by this same agreement. By accepting our service you agree not to solicit, directly or indirectly, or hire any current or former team member who has cleaned or provided a service in your home without the written consent of The Cleaners or without compensating The Cleaners for its loss. If you truly would like to hire one of our employees through our company, we can work out a temp-to-hire arrangement for a fee.

We do not clean if there is any form of infestations (pest and/or rodents). We can’t have our Cleaners and equipment exposed to any form of infestations. If we discover a pest/ rodent problem we will have to leave the premises immediately and charge a cancellation fee.